Aspire IT Services LTD is an IT support company. Our products and services—including everything IT and telephony related.
When you use our services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.
Information We Collect
There are three basic categories of information we collect:
Information you provide.
Information we get when you use our services.
Information we get from third parties
Here’s a little more detail on each of these categories.
Information You Provide
When we run your IT we need to keep information on all your systems and some user information although we keep this to a minimum.
When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
Information We Get When You Use Our Services
Same as above - we hold information about your IT. This might include: -
Usage Information. We collect information about your activity through our services. For example, we may collect information about:
how you interact with our services.
how you communicate with other businesses such as via email etc.
Device Information. We collect information from and about the devices you use. For example, we collect:
information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
This may possibly include information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and
information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength.
Log Information. We also collect log information when you use our website, such as:
details about how you’ve used our services;
device information, such as your web browser type and language;
identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and
pages you visited before or after navigating to our website.
Information We Collect from Third Parties
We may collect information about you from other users, our affiliates, and third parties.
How We Use Information
What do we do with the information we collect?
The short answer is: Provide you with an amazing service that we relentlessly improve.
Develop, operate, improve, deliver, maintain, and protect our products and services.
Send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
Monitor and analyze trends and usage.
Enhance the safety and security of our products and services.
Verify your identity and prevent fraud or other unauthorized or illegal activity.
Use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
How We Share Information
We hold your data as securely as possibly and only release outside our organisation with your written content.
We may share information with our affiliates.
We may share information about you as part of a merger or acquisition.
We may also share with third parties that provide services to us or perform business purposes for us aggregated, non-personally identifiable, or de-identified information.
How Long We Keep Your Information
We store some information for longer periods of time. For example:
We store your basic account information—like your name, phone number, and email address— until you ask us to delete them.
Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control Over Your Information
We want you to be in control of your information, so we provide you with the following.
Access, Correction, and Portability. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
Revoking permissions. In most cases, if you let us use your information, you can simply revoke your permission by advising us in writing.
Users in the European Union
If you’re a user in the European Union, you should know that Aspire IT Services LTD. is the controller of your personal information. Here is some additional information we would like to bring to your attention:
Rights of Access, Deletion, Correction, and Portability
You can exercise your rights of access, deletion, correction, and portability as described in the 'Control over your Information section' above.